Frequently Asked Questions

How easy is it to use the shoes?

Most women are comfortable with the mechanism after using the mechanism three times. Brief instructions are printed in the interior of the shoe box and more detailed guidance can be found here. Once mastered, it takes less than a second to convert each heel.

Will the heel disassemble by accident?

Our engineering team has designed numerous security features into the heel lock mechanism to prevent against accidental shoe transformations. The technology has been tested rigorously within an industry-leading shoe lab to ensure its reliability.

How can I protect the heel mechanism in flat form?

All of our shoes come with a removable rubber heel cap that can be easily inserted and removed from the sole in flat form preventing debris from getting lodged in the mechanism and protecting the mechanism from wear.

What is a Stelo?

The Pashion Stelo™ is the first footwear support mechanism engineered to allow the complete conversion between a flat and high heel. Inserting it provides the support, rigidity, and stability of a high heel shoe. Removing it allows the shoe to flatten into a flexible flat.

Where do I store my removable heels and Stelo when disassembled?

Your shoes will come shipped with a small drawstring bag for holding the removable pieces for one pair.

Can I wear my shoes as both flat and heels regularly?

Yes! Pashions are fully functional for regular wear in both flat and heel form. In flat form, make sure to use the included heel cap to protect the heel mechanism.

Can shoes be worn with either the 3” or 4” heel?

Yes! Each pair of Pashions comes with either a 3” or 4” heel and corresponding Stelo. Alternate heel heights can be purchased separately. Heels of the same shoe size can be interchanged between all Pashion styles. For example, a 4” heel from the Goddess can also be worn on the Girl Boss.

What happens if I lose a heel, heel cap, or my drawstring bag?

No problem! Extra accessories can be purchased in our online store - email for more information.

How do the shoes fit?

Our shoes have been shown to run true to size in fit tests. All shoes are standard width (medium, B).

Are the shoes comfortable as both heels and flats?

Our shoes have been engineered by footwear professionals with experience in companies like Nike, Adidas, and Ariat. Numerous comfort features have been utilized to optimize our shoes' comfort, such as the integration of polyurethane padding within the insole.

Have a question? Text us: +1 (805) 506-5039