Shipping & Returns
For a limited time, enjoy free standard shipping on all US orders $75+.
Delivery is estimated within 5-10 business days for US orders, but cannot be guaranteed. Tracking numbers will be sent via email once shipped.
Pashion ships globally from the USA. International customers are responsible for international shipping costs as well as any duties/taxes associated with import to your home country. At checkout you will see an option to pre-pay for your duties/taxes up front which may make import easier for you. If you opt to pay for shipping at checkout but not duties/taxes you will be billed by the carrier before delivery. Any orders that are sent back to us by the shipper due to unpaid duty/tax/import fees will not be refunded.
Note that items purchased via preorder order reservations do not ship within a normal window. For more information on preorder timelines, please locate the estimated ship date on the product page & view our preorder policy located in our FAQ.
For more shipping information, please visit our FAQ.
Holiday Promotion Return + Exchange Policies:
Effective 10/26/21, due to holiday promotions, all orders are eligible for store credit or exchange for 14 days from the date of delivery. No order chances or cancellations.
Effective 11/25/21, due to Black Friday / Cyber Monday promotions, all orders are FINAL SALE. No cancellations, no order changes, no returns, no exchanges, no exceptions.
EXCHANGES: Exchanges will ship automatically to the original address on the order. You will receive emails once your order has been sent to the warehouse for processing as well as after it has shipped.
STORE CREDIT: Store credit will be issued automatically once your return has been received at the warehouse using the label provided by our returns platform.
DAMAGED GOODS: If a product arrives with damage upon receipt, please notify us within 14 days and include a photo/video of the damage. "Damage" includes blemishes on the footwear, faulty parts, or missing parts. Damaged goods can be replaced free of charge.
Please note that any item marked as Final Sale in the product description cannot be returned or exchanged.
Refunds will not be issued for orders shipped back to us without prior authorization. International orders can be returned or exchanged, provided all shipping fees, duties and taxes associated are paid for by customer.