Shipping and Returns
Delivery is estimated within 4-8 business days for continental US orders*, but cannot be guaranteed. Tracking numbers will be sent via email once shipped. We do not offer expedited shipping at this time.
*Items purchased as preorder items do not ship within a normal window. For more information on preorder timelines, please locate the estimated ship date on the product page & view our preorder policy.
Pashion ships globally from the USA. International customers are responsible for shipping costs and any incurred duties/taxes. An estimate of duties/taxes is provided at checkout.
Any international orders that are returned to sender by the shipper due to unpaid duty/tax/import fees will not be refunded.
We highly recommend includingOnward shipping protection at checkout to provide coverage for lost or stolen packages.
Pashion Footwear is not responsible for lost or stolen packages. Once you have received a tracking number from us, responsibility for the shipment falls on the carrier.
We offer free returns and exchanges US orders* with Onward. You can request a return or exchange through our Return Portal. These orders are eligible for return or exchange within 30 days of the delivery date, provided that the shoes are returned in unworn condition with all accessories included. Orders who did not purchase Onward are eligible for free exchanges and easy returns for 30 days. You will be refunded less the cost of shipping unless you are an Onward customer.
*Please note that any item marked as Final Sale in the product description cannot be returned or exchanged.
*There is a small fee charged for non-continental returns to cover higher shipping costs from Alaska and Hawaii.
*International customers can return or exchange within 30 days of receiving their order, but must pay all shipping fees, duties & taxes associated. Please email [email protected] for further information.
Refunds will not be issued for orders shipped back to us without prior authorization.
Exchanges can be submitted for any other item(s) for any amount. For more complex exchanges, choose our "Shop Now" option in the return portal after marking the items for return.
Once the return order is received by our warehouse, the new exchange order will automatically ship to the address from the original order.
Returns can be submitted for either a refund to the original payment method or store credit*. In either scenario, payment is automatically sent once the return order is received by our warehouse.
*As a small business, we do our best to cover return shipping cost for returns for store credit. At the moment, return shipping cost is deducted for returns for refund.
If a product seems to be damaged or defective upon receipt, please notify us within 14 days and include a photo/video of the issue. Examples of issues include blemishes, faulty parts, or missing parts. Products deemed damaged can be replaced free of charge.