Frequently Asked Questions

We offer free exchanges & easy returns for all continental US orders* through our Return Portal. These orders are eligible for return or exchange within 30 days of the delivery date, provided that the shoes are returned in unworn condition with all accessories included.

*All Gift Cards are Final Sale and cannot be returned or refunded.

*Please note that any item marked as Final Sale in the product description cannot be returned or exchanged. Purchasing Onward package protection does not override Final Sale policy.

*We're unable to apply discounts or promotional offers after a purchase has been completed. Prices are set at the time of purchase and cannot be adjusted retroactively.

*There is a small fee charged for non-continental returns to cover higher shipping costs from Alaska and Hawaii.

*International customers can return within 30 days of receiving their order, but must pay all shipping fees, duties & taxes associated. Please email info@pashionfootwear.com for further information.

We allow returns from Canada, but a small shipping fee and taxes will be either be deducted to the refund or charged towards the exchange order is expected

International Shipping + Onward VIP: A return is not free regardless of whether the order was purchased with Onward VIP Protection. All claims will be credited to Store Credit and a replacement is inapplicable due to International limitations.

Refunds will not be issued for orders shipped back to us without prior authorization.

Returns can be submitted for either a refund to the original payment method or store credit*. In either scenario, payment is automatically sent once the return order is received by our warehouse.

*As a small business, we do our best to cover return shipping cost for returns for store credit. At the moment, return shipping cost is deducted for returns for refund.

International customers can return within 30 days of receiving their order, but must pay all shipping fees, duties & taxes associated. Please email info@pashionfootwear.com for further information.

We allow returns from Canada, but a small shipping fee and taxes will be either be deducted to the refund or charged towards the exchange order is expected

International Shipping + Onward VIP: A return is not free regardless of whether the order was purchased with Onward VIP Protection. All claims will be credited to Store Credit and a replacement is inapplicable due to International limitations.

Refunds will not be issued for orders shipped back to us without prior authorization.

*All Gift Cards are Final Sale and cannot be returned or refunded.

*Please note that any item marked as Final Sale in the product description cannot be returned or exchanged. Purchasing Onward package protection does not override Final Sale policy.

*We're unable to apply discounts or promotional offers after a purchase has been completed. Prices are set at the time of purchase and cannot be adjusted retroactively.

If a product seems to be damaged or defective upon receipt, please notify us within 14 days and include a photo/video of the issue.

Examples of issues include blemishes, faulty parts, or missing parts. Products deemed damaged can be replaced free of charge.

If you're purchasing from an EU country, your order comes with a minimum two-year legal guarantee against defects, as required under EU consumer protection law. This is separate from, and in addition to, Pashion's own return, exchange, and damage/defect policies described above. View the official EU Legal Guarantee Notice.

Unfortunately, we are unable to accommodate order changes or cancellations after an order has been placed. Our warehouse works quickly and has a large volume of orders to process and they are unable to make changes to orders once they have received them.

If you have a pre-order that you need to adjust, email orders@pashionfootwear.com and we'll do our best to assist you.

U.S.-based orders should be placed by midnight PST on 12/15 for 12/24 arrival and by midnight PST on 12/20 for 12/30 arrival. Personalization orders must be placed by 12/5 for 12/24 arrival. International order timelines vary by country. Shipping timelines are estimated by carriers and cannot be guaranteed.

Delivery is estimated within 4-8 business days for continental US orders*, but cannot be guaranteed. Tracking numbers will be sent via email once shipped. We do not offer expedited shipping at this time.

*Items purchased as preorder items do not ship within a normal window. For more information on preorder timelines, please locate the estimated ship date on the product page & view our preorder policy.

Yes! We partner with Passport, a trusted global ecommerce vendor, to provide the best possible experience to our international customers, including seamless rate conversions, free shipping thresholds (vary by country), and optimized shipping rates and times.

Please select the flag icon in the bottom right corner to see which countries we ship to and select accordingly. This will change the currency on the website, and several countries will have duty and tax fees rolled into product pricing (so cost is upfront!). For other countries, once you are in checkout, you will see local payment methods and calculations for any appropriate shipping, duties, taxes and other customs fees. Duties and taxes are calculated based on the items ordered, where they were made, your shipment destination and the value of your purchase, and will appear as a separate line item at checkout if not already included in product prices.

Any international orders that are returned to sender by the shipper due to unpaid duty/tax/import fees will not be refunded.

We highly recommend including Onward VIP Protection+ shipping protection at checkout to provide coverage for lost or stolen packages.

Pashion Footwear is not responsible for lost or stolen packages. Once you have received a tracking number from us, responsibility for the shipment falls on the carrier.

International Shipping + Onward VIP

A return is not free regardless of whether the order was purchased with Onward VIP Protection.

All claims will be credited to Store Credit and a replacement is inapplicable due to International limitations.

Pashion shoes, or "Pashions" for short, are convertible and customizable heels that can be worn as both flats and high heels. Most of our products are pre-bundled to include both a pair of Pashion flats and a heel kit so you have everything you need to get started – all details on what comes with your order can be found on each product page description section!

Pashion flats are flexible to allow them to transform their shape from flat to 4" heel. They include a pair of matching Stelos™ and flat caps.

A Heel Kit is a pair of heels that connect to all of our flats. We currently offer them in Stiletto and Block forms in 1.5”,  3" and 4" heights, and plan to release more options in the future.

You can get a more in-depth overview of Pashions HERE.

The Pashion Stelo™ is our patented, removable sole arch mechanism – the first footwear support component engineered to allow a flexible flat to completely convert to a stable high heel. A pair is included with each pair of shoes purchased, either as a heel or as a flat.

Flat Caps are protective heel covers to be worn on your Pashions when in flat-mode. Each pair of shoes comes with removable flat caps or 1.5" blocks, depending on the silhouette (details found in style descriptions).

Flat caps and 1.5" blocks are made to prevent debris from getting lodged in the open mechanism and protect your soles from wear. It is highly recommended that Pashions be worn with flat caps once heel kits are removed to avoid damage.

Most wearers are comfortable with converting the shoes after using it 1-3 times. An instruction pamphlet is included in the shoe box for a detailed breakdown of converting from heels to flats (and vice versa). More information and a demonstration can be found on theHow They Work page. Once mastered, it takes less than a second to convert each heel!

Each Heel Kit includes an accessories bag for stowing unused components.

Yes! All shoes and heels are compatible with each other, so long as Heel Kits are in the correct size range to match your Pashion shoe size.

Our shoes have undergone (and exceptionally passed!) professional wear-testing for up to two years of regular wear under normal conditions. Our shoes showed minimal signs of visible wear, both as heels and flats, and this wear had no effect on the functionality of the convertible mechanism. You will be able to enjoy years of regular wear in your Pashions. Just make sure to use your flat caps!

Learn more about the testing of our convertible heels HERE.

Yes! Pashions are fully functional for regular wear in both flat and heel form (that’s what we’re made for!). In flat form, make sure to use the included flat caps to protect the heel mechanism.

No problem! Extra accessories can be purchased in our online store and you can always emailinfo@pashionfootwear.comfor more assistance.

Our shoes fit true to size and are currently available in standard B width, with select styles available in wide C width or wide calf! Style-specific fit notes can be found in product descriptions, if applicable.

An overview of our size guides can be found HERE.

Yes! In addition to transforming in times of need, Pashion heels are made with sneaker-grade material maximize comfort, having been denoted as 3x more cushioned than the average high heel. Fun fact: our shoes have been engineered by footwear professionals with experience at companies like Nike and Adidas, and our shoes passed objective and subjective testing for higher comfort than typical heels!

Yes! Our shoes are molded in their heel form to ensure the heels look as good as possible. Brand new pairs will naturally arch when the heel is taken off and no weight is applied to the shoe. However, the shoe will both flatten out and naturally break-in to perfectly match your unique arch shape within about a week of wear.

Our shoes are designed in California. They are currently produced by our manufacturing partners in Dongguan, China.

Yes! We offer a special discount for first time customers when you sign up for emails + texts. Scroll down to the bottom of the page to sign up and receive your discount!

Yes! We have a discount program for First Responders, Medical Professionals, Military Members, Teachers, and currently enrolled University Students. CLICK HERE  to receive your code for $30 off your Pashion orders of $75+. Offer cannot be combined with any other offer. Exclusions may apply. 

We also offer special promotions via rewards points, exclusive offers, and more to our VIP Rewards Members. All details about this program can be found HERE.

Yes, there are products that are excluded from discounts. Specific terms and conditions differ per promotion. Rewards discount information can be found in the Rewards FAQ ON THIS PAGE.

Offers, discount codes, and reward codes cannot be combined with other promotions. Offers cannot be redeemed on an order retroactively.

Welcome discount is not applicable on final sale items, new arrivals, nor limited edition styles. Offer cannot be combined with other offers, nor can it be applied retroactively. Other restrictions may apply.

We're unable to apply discounts or promotional offers after a purchase has been completed. Prices are set at the time of purchase and cannot be adjusted retroactively.

Offer is valid for 60 days only. Offer cannot be combined with other offers. Offer valid on select items with a sub-total cart of $50 or more. Offer not eligible on new styles, nor for items not in stock at the time of purchase. No refunds or exchanges on items marked final sale. Offer is subject to change without notice. Other restrictions may apply.

As a company founded by women, for women, we are "pashionate" about giving back to the amazing women of the world. Through our #GetPashionate initiative, we strive to make regular donations to organizations that support the advancement of women. We are proud to have already made several donations to: JAG Nevada, an organization that empowers disadvantaged young women to complete their education, and Dress for Success, an organization that empowers women to achieve economic independence by providing a network of support, professional attire and the development tools.

"Pashion" stands for Practical Fashion!

Press can send any and all inquiries to social@pashionfootwear.com.

Afterpay and Shop Pay are “buy now, pay later,” interest-free payment option that allows you to pay off your purchase in four biweekly installments.

At checkout, simply select Afterpay or Klarna as your payment method. You will then be directed to sign in to your existing Afterpay/Klarna account or create a new one, and will process your order through the site/app. You will then be directed back to your checkout screen on the Pashion site to finalize your order.

Afterpay and Klarna are 0% interest and free to use as long as you make your payments on time. If your payment installment doesn't clear for some reason you'll be charged a fee by Afterpay/Klarna. Any payment issues that arise using these third-party payment apps will need to be resolved with the app – issues cannot be settled with Pashion Footwear.

For media requests, interview opportunities, or press-related questions, please reach out to our team atpress@pashionfootwear.com. We’d love to connect with you!

Interested in partnering with Pashion? For brand and influencer collaborations, sponsorships, or other partnership inquiries, please contact us at partnerships@pashionfootwear.com.

We’re always excited to explore new ideas and collaborations that align with our mission.