Frequently
Asked Questions

Returns & Exchanges

What is your return & exchange policy?

We offer free exchanges and prepaid returns for all domestic US orders. These orders are eligible for return or exchange within 30 days of the delivery date, provided that the shoes are returned in unworn condition with all accessories included. Once a return or exchange is received in our warehouse, it takes 2-3 business days for our quality control team to inspect the merchandise. Once the products have cleared inspection:

RETURNS: a full refund will be issued on the product(s) to the card of original purchase - but a refund will not be issued for the initial shipping expense to customer or the shipping back to our warehouse. Refunds can take up to 10 days to appear back in your account, depending on your financial institution.

EXCHANGES: will ship within 2-3 business days after the original order is received and inspected by our quality assurance team.

DAMAGED GOODS: If a product arrives with damage upon receipt, please notify us within 14 days and include a photo/video of the damage. "Damage" includes blemishes on the footwear, faulty parts, or missing parts. Damaged goods can be replaced free of charge.

Please note that any item marked as Final Sale in the product description cannot be returned or exchanged.

Please note that in order to take advantage of our free returns & exchanges program, you must be able to print the pre-paid label provided. International orders can be returned or exchanged, provided all shipping fees, duties and taxes associated are paid for by customer.

Click here to execute a return or exchange.

Can I cancel my order?

Orders can be canceled at no cost if the order has not been processed by our warehouse. If an order has been processed but is still in the warehouse, we can cancel your order for a $5 restocking fee. If you are interested in canceling, please email orders@pashionfootwear.com as soon as possible.

Shipping

Where do you ship?

Pashion Footwear ships anywhere in the US for free, and also ships internationally to the countries listed on our checkout page. Please note that our risk free 30-day free return & exchange policy is only applicable to our US customers. International customers can still execute a return or exchange, but will need to pay all shipping fees, duties, and taxes applicable. Pashion Footwear is not responsible for lost or stolen packages. Once you have received a tracking number from us, responsibility for the shipment falls on the carrier.

Do you ship internationally?

Yes, we do ship internationally to the countries listed on our checkout page. All international customers are required to pay their own import taxes and duties associated with their order and any returns/exchanges.

What is your shipping timeline & policy?

Shipping Notice: Due to COVID-19 related shipping delays & extra safety protocols, please allow 14-20 days for shipping on newly released products. Products that are impacted will have a shipping notice listed on the product page. By purchasing the product you are agreeing to the extended shipping timeline.

Most US orders placed with our standard shipping ship within 48 business hours and arrive within 7-10 days. 2-day Expedited Shipping can often be purchased at checkout (although this feature may not be available during high-volume times). Note that items marked on preorder do not ship within a normal window. For more information on preorder timelines, see below. Please allow additional processing time during holidays, special sales, and on international orders as these may require a little extra time to process. Pashion Footwear is not responsible for lost or stolen packages. Once you have received a tracking number from us, responsibility for the shipment falls on the carrier.

Product

How durable are Pashions?

We have had our shoes professionally tested for up to two years of regular wear under normal conditions - and passed with flying colors. Our shoes showed minimal signs of visible wear, both as heels and flats, and this wear had no effect on the functionality of the mechanism. You will be able to enjoy years of regular wear in your Pashions.

How easy is it to use the shoes?

Most women are comfortable with the mechanism after using the mechanism three times. Brief instructions are printed in the interior of the shoe box and more detailed guidance can be found here. Once mastered, it takes less than a second to convert each heel.

Will the heel disassemble by accident?

Our engineering team has designed numerous security features into the heel lock mechanism to prevent against accidental shoe transformations. The technology has been tested rigorously within an industry-leading shoe lab to ensure its reliability.

How can I protect the heel mechanism in flat form?

All of our shoes come with a removable rubber heel cap that can be easily inserted and removed from the sole in flat form preventing debris from getting lodged in the mechanism and protecting the mechanism from wear.

What is a stelo?

The Pashion Stelo™ is the first footwear support mechanism engineered to allow the complete conversion between a flat and high heel. Inserting it provides the support, rigidity, and stability of a high heel shoe. Removing it allows the shoe to flatten into a flexible flat.

Where do I store my removable heels & stelo when disassembled?

Your shoes will come shipped with a small drawstring bag for holding the removable pieces for one pair.

Can I wear my shoes as both flat and heels regularly?

Yes! Pashions are fully functional for regular wear in both flat and heel form. In flat form, make sure to use the included heel cap to protect the heel mechanism.

Can shoes be worn with different heels?

Yes! Heels are interchangeable within their respective size, i.e. if you have both an 8 D'Orsay in Black and an 8 Pashionista in Champagne you are more than welcome to swap the Heel Kits around. They are also left and right independent, meaning you do not need to keep track of which foot the heel came from. At the moment, 3" heel conversion kits are available for purchase through our site. Various other heel heights and styles (block, new colors and materials, etc) in the works - Stay tuned!

What happens if I lose a heel, heel cap, or my drawstring bag?

No problem! Extra accessories can be purchased in our online store - email orders@pashionfootwear.com for more information.

How do the shoes fit?

The fit of our shoes vary slightly based on the style and material used. Specific fit instructions can be found on each product page. In general, our shoes do tend to run a half size large for a standard (B) width. If further sizing help is needed, you can find a sizing assistance tool on our product pages that will help you identify your perfect fit.

Are the shoes comfortable as both heels and flats?

Our shoes have been engineered by footwear professionals with experience with companies like Nike, Adidas, and Ariat. Our shoes, in addition to transforming in times of need, feature soft polyurethane insoles to maximize comfort in heel and flat forms!

My flats arrived and they're arched. Is this normal?

Yes! Our shoes are molded in their heel form to ensure the heels look as good as possible. Brand new pairs will naturally arch when the heel is taken off and no weight is applied to the shoe. However, the shoe will both flatten out and naturally break-in to perfectly match your unique arch shape within about a week of wear.

Where are Pashions made?

Our shoes are designed in our two US office locations - San Luis Obispo, California and Portland, Oregon. They are currently produced by our manufacturing partners located in Dongguan, China.

Are Pashions vegan?

Our uppers made of patent leather or knit are vegan - however, the insole material is not. We are hoping to release a fully vegan style soon!

Preorders

What is your preorder policy and how does preordering work?

If you decide to Preorder an item on our website, please note the following:

- You are acknowledging that your item(s) will not arrive within standard shipping times, rather in the shipment month announced on the product page.

- Preordering is voluntary, and payment is charged immediately at checkout. Preorders can be refunded until the order is shipped.

- If you are ordering a Preorder item with another item that is in-stock, the shipping cost at checkout accounts for all items ordered. All items in an order will ship together once the pre-order item is in stock (i .e. if you'd like an in-stock item to ship prior to your pre-ordered item, we recommend submitting two separate orders).

- Please note PREORDERS take multiple business days to ship due to the high volume. You will receive tracking when your Order ships!

- Returns & Exchange: free returns and exchanges to US customers within 30 days of the delivery date. Please see our Returns & Exchange policy for more information.

- The shipping date listed on the product page is an approximation provided by our manufacturer. We will continue to send more information on exact dates as available to us.

If at any time you need further details on a pre-ordered item, please contact us at orders@pashionfootwear.com

Promotions

Do you offer any special discounts?

Yes, we are happy to provide a discount to any First Responders, Military, Teachers, & currently enrolled University Students. We appreciate all that you do. Click the following link to receive your code for $30 off your Pashions - Cannot be combined with any other offer. CLICK HERE.

Company

Does Pashion give back?

As a company founded by women, for women, we are pashionate about giving back to the amazing women of the world. Through our #GetPashionate initiative we strive to make regular donations to organizations that support the advancement of women. We are proud to have already made our first donation of $50K worth of shoes to JAG Nevada - an organization that empowers disadvantaged young women to complete their education.

Where does the name "Pashion" come from?

"Pashion" stands for Practical + Fashion!

Where do I direct press inquiries?

Press can send any and all inquiries to info@pashionfootwear.com.