Pashion Footwear

What is your return & exchange policy?

We offer free exchanges & easy returns for all continental US orders* through our Return Portal. These orders are eligible for return or exchange within 30 days of the delivery date, provided that the shoes are returned in unworn condition with all accessories included.

*All Gift Cards are Final Sale and cannot be returned or refunded.
*Please note that any item marked as Final Sale in the product description cannot be returned or exchanged. Purchasing Onward package protection does not override Final Sale policy.
*There is a small fee charged for non-continental returns to cover higher shipping costs from Alaska and Hawaii.
*International customers can return within 30 days of receiving their order, but must pay all shipping fees, duties & taxes associated. Please email for further information.
Refunds will not be issued for orders shipped back to us without prior authorization.
Return Details

Returns can be submitted for either a refund to the original payment method or store credit*. In either scenario, payment is automatically sent once the return order is received by our warehouse.

*As a small business, we do our best to cover return shipping cost for returns for store credit. At the moment, return shipping cost is deducted for returns for refund.
Exchange Details

Exchanges can be submitted for any other item(s) for any amount. For more complex exchanges, choose our "Shop Now" option in the return portal after marking the items for return.

Once the return order is received by our warehouse, the new exchange order will automatically ship to the address from the original order.

Damaged or Defective Items

If a product seems to be damaged or defective upon receipt, please notify us within 14 days and include a photo/video of the issue. Examples of issues include blemishes, faulty parts, or missing parts. Products deemed damaged can be replaced free of charge.

Can I cancel my order?

Unfortunately, we are unable to accommodate order changes or cancellations after an order has been placed. Our warehouse works quickly and has a large volume of orders to process and they are unable to make changes to orders once they have received them.

If you have a pre-order that you need to adjust, email and we'll do our best to assist you.

How Fast is Shipping?

Delivery is estimated within 4-8 business days for continental US orders*, but cannot be guaranteed. Tracking numbers will be sent via email once shipped. We do not offer expedited shipping at this time.

*Items purchased as preorder items do not ship within a normal window. For more information on preorder timelines, please locate the estimated ship date on the product page & view our preorder policy.
Where do you ship?

Pashion ships globally from the USA.

Do you ship internationally?

Yes! International customers are responsible for shipping costs and any incurred duties/taxes. An estimate of duties/taxes is provided at checkout.

Any international orders that are returned to sender by the shipper due to unpaid duty/tax/import fees will not be refunded.
Shipping Coverage

We highly recommend including Onward VIP Protection+ shipping protection at checkout to provide coverage for lost or stolen packages.

Pashion Footwear is not responsible for lost or stolen packages. Once you have received a tracking number from us, responsibility for the shipment falls on the carrier.

What are Pashions?

A pair of Pashion shoes, or "Pashions" for short, can be worn as both flats and high heels. Most of our products are pre-bundled to include both a pair of Pashion flats and a heel kit so you have everything you need to get started!

Pashion flats are flexible to allow them to transform their shape from flat to 4" heel. They include a pair of matching Stelo™ and flat caps.

A Heel Kit is a pair of heels that connect to all of our flats. We currently offer them in Stiletto and Block forms in 3" and 4" heights, and plan to release more options in the future!

What is a Stelo?

The Pashion Stelo™ is the first footwear support component engineered to allow a flexible flat to completely convert to a stable high heel. A pair is included with each pair of shoes purchased.

What are flat caps?

Each pair of shoes comes with a pair of removable rubber flat caps that should be installed when the shoes are worn as flats. The flat caps prevent debris from getting lodged in the mechanism and protect the mechanism from wear.

How easy is it to use the shoes?

Most women are comfortable with the mechanism after using it three times. An instruction pamphlet is included in the shoe box. More information and a demonstration can be found on the How They Work page. Once mastered, it takes less than a second to convert each heel!

Where do I store my removable heels & stelo when disassembled?

Each Heel Kit includes an accessories bag for stowing unused components.

Can shoes be worn with different heels?

Yes! All shoes and heels are compatible with each other.

How durable are Pashions?

We have had our shoes professionally tested for up to two years of regular wear under normal conditions and passed with flying colors. Our shoes showed minimal signs of visible wear, both as heels and flats, and this wear had no effect on the functionality of the mechanism. You will be able to enjoy years of regular wear in your Pashions. Just make sure to use your flat caps!

Can I wear my shoes as both flats and heels regularly?

Yes! Pashions are fully functional for regular wear in both flat and heel form. In flat form, make sure to use the included flat caps to protect the heel mechanism.

What happens if I lose a heel, heel cap, or my drawstring bag?

No problem! Extra accessories can be purchased in our online store - email for more information.

How do the shoes fit?

Our shoes fit true to size and are currently available in standard B width. We hope to offer additional width options in the future!

Are the shoes comfortable as both heels and flats?

Yes! In addition to transforming in times of need, our shoes feature soft polyurethane soles to maximize comfort! Fun fact: our shoes have been engineered by footwear professionals with experience at companies like Nike and Adidas.

My flats arrived and they're arched. Is this normal?

Yes! Our shoes are molded in their heel form to ensure the heels look as good as possible. Brand new pairs will naturally arch when the heel is taken off and no weight is applied to the shoe. However, the shoe will both flatten out and naturally break-in to perfectly match your unique arch shape within about a week of wear.

Where are Pashions made?

Our shoes are designed in California. They are currently produced by our manufacturing partners in Dongguan, China.

Are Pashions vegan?

Several shoes in our line are fully vegan! They can be found in our vegan collection.

What is your preorder policy and how does preordering work?

If you decide to Preorder an item on our website, please note the following:

- You are acknowledging that your item(s) will not arrive within standard shipping times, rather in the shipment month announced on the product page.

- Preordering is voluntary, and payment is charged immediately at checkout. Preorders can be refunded until the order is shipped.

- If you are ordering a Preorder item with another item that is in-stock, the shipping cost at checkout accounts for all items ordered. All items in an order will ship together once the pre-order item is in stock (i .e. if you'd like an in-stock item to ship prior to your pre-ordered item, we recommend submitting two separate orders).

- Please note PREORDERS take multiple business days to ship due to the high volume. You will receive tracking when your Order ships!

- Returns & Exchange: free returns and exchanges to US customers within 30 days of the delivery date. Please see our Returns & Exchange policy for more information.

- The shipping date listed on the product page is an approximation provided by our manufacturer. We will continue to send more information on exact dates as available to us.

If at any time you need further details on a pre-ordered item, please contact us at

Can the Preorder Time Frame Delay or Change?

While we do abolutely everything in our power to get your item out to you within the preorder time frame, sometimes delays may occur due to circumstances beyond our control such as US port congestion, weather, and Covid restraints on suppy chain and transit operations. Our customer service team will reach out to you if there is any delay in the preorder and provide new shipping timeframes.

Do you offer First-Time Customers Discount?

Yes! We offer a special discount for first time customers when you sign up for our Email List! Scroll down to the bottom of the page to sign up and receive your discount!

Are there any Discount Exclusions?

Yes, there are products that are excluded from discount.

Welcome discount is not applicable on final sale items. Offer cannot be combined with other offers, nor can it be applied retroactively. Offer cannot be used on new drops or limited edition styles. Other restrictions may apply.

Do you offer any special discounts?

Yes, we are happy to provide a discount to any First Responders, Military, Teachers, & currently enrolled University Students. We appreciate all that you do. Click the following link to receive your code for $30 off your Pashions - Cannot be combined with any other offer. CLICK HERE.

Does Pashion give back?

As a company founded by women, for women, we are "pashionate" about giving back to the amazing women of the world. Through our #GetPashionate initiative, we strive to make regular donations to organizations that support the advancement of women. We are proud to have already made our first donation of $50K worth of shoes to JAG Nevada, an organization that empowers disadvantaged young women to complete their education.

Where does the name "Pashion" come from?

"Pashion" stands for Practical Fashion!

Where do I direct press inquiries?

Press can send any and all inquiries to

What is Afterpay?

Afterpay is an interest-free payment option that allows you to pay off your purchase in four biweekly installments.

How Do I Use Afterpay?

At checkout, simply select Afterpay as your payment method. You can then sign in to your existing account or create a new one.

Will I be charged any fees for using Afterpay?

Afterpay is 0% interest and free to use as long as you make your payments on time. If your payment installment doesn't clear for some reason you'll be charged a fee by Afterpay.