Shipping and Returns

RETURNS & EXCHANGE POLICY

We offer free exchanges & easy returns for all continental US orders* through our Return Portal. These orders are eligible for return or exchange within 30 days of the delivery date, provided that the shoes are returned in unworn condition with all accessories included.

*All Gift Cards are Final Sale and cannot be returned or refunded.

*Please note that any item marked as Final Sale in the product description cannot be returned or exchanged. Purchasing Onward package protection does not override Final Sale policy.

*There is a small fee charged for non-continental returns to cover higher shipping costs from Alaska and Hawaii.

*International customers can return within 30 days of receiving their order, but must pay all shipping fees, duties & taxes associated. Please email info@pashionfootwear.com for further information.

Refunds will not be issued for orders shipped back to us without prior authorization.

 

RETURN DETAILS

Returns can be submitted for either a refund to the original payment method or store credit*. In either scenario, payment is automatically sent once the return order is received by our warehouse.

*As a small business, we do our best to cover return shipping cost for returns for store credit. At the moment, return shipping cost is deducted for returns for refund.

 

EXCHANGES

Exchanges can be submitted for any other item(s) for any amount. For more complex exchanges, choose our "Shop Now" option in the return portal after marking the items for return.

Once the return order is received by our warehouse, the new exchange order will automatically ship to the address from the original order.

 

 DAMAGED OR DEFECTIVE ITEMS

If a product seems to be damaged or defective upon receipt, please notify us within 14 days and include a photo/video of the issue. Examples of issues include blemishes, faulty parts, or missing parts. Products deemed damaged can be replaced free of charge.

 

CANCELLING YOUR ORDER

Unfortunately, we are unable to accommodate order changes or cancellations after an order has been placed. Our warehouse works quickly and has a large volume of orders to process and they are unable to make changes to orders once they have received them.

If you have a pre-order that you need to adjust, email orders@pashionfootwear.com and we'll do our best to assist you.

 

SHIPPING

Pashion ships globally from the USA.

Delivery is estimated within 4-8 business days for continental US orders*, but cannot be guaranteed. Tracking numbers will be sent via email once shipped. We do not offer expedited shipping at this time.

*Items purchased as preorder items do not ship within a normal window. For more information on preorder timelines, please locate the estimated ship date on the product page & view our preorder policy.

We do ship internationally. 

 International customers are responsible for shipping costs and any incurred duties/taxes. An estimate of duties/taxes is provided at checkout. 

Any international orders that are returned to sender by the shipper due to unpaid duty/tax/import fees will not be refunded.

 

SHIPPING INSURANCE

We highly recommend including Onward VIP Protection+ shipping protection at checkout to provide coverage for lost or stolen packages.

Pashion Footwear is not responsible for lost or stolen packages. Once you have received a tracking number from us, responsibility for the shipment falls on the carrier.