What is Onward VIP Protection+?

We’ve partnered with Onward to provide our customers with carbon neutral shipping protection, free returns and exchanges within 30 days, along with a 30-day satisfaction guarantee on your purchase. When you add Onward to your order, you’ll be protected against lost, stolen or damaged packages. You’ll also have 30 days after your purchase to trial your Pashion products. If you are dissatisfied with your Pashion products, Onward will work with us to make it right or refund your purchase.

How does Onward work?

Onward is an on-demand concierge service that covers our customers in the event they have shipping issues or are dissatisfied with their first purchase. If you add Onward to your order, you’ll be able to file a claim with just a few clicks and have the option of receiving a refund or a reorder based on the type of claim. Your claim will be reviewed for approval within an hour.

How Do I File A Claim?

You can quickly file a claim through the email that Onward sends you after you place your order, or you can file here.

How do I redeem my free return or exchange?

Just go through our normal return process. If you’ve ordered Onward, your return/exchange will be free of charge.

Who does Onward partner with to make shipments carbon neutral?

Onward has partnered with Cool Effect, a 501c non-profit climate change organization, to neutralize carbon emissions from your shipments covered with Onward. When you add Onward to your order, you’ll be automatically taking action against climate change.

How Much Time Do I Have To File A Claim?

You’ll have 90 days from the order date to file a claim.

What happens if my replacement order through Onward also gets lost, stolen or damaged?

Not a problem! Any replacement orders that are placed by Onward are still insured by Onward.