Frequently Asked Questions
Pashion Rewards is a member-only program that allows you to earn rewards points on purchases and activities like social media follows, submitting reviews and more.
Every 100 points earned = $5 in discounts. Points earned can be used for discounts on future orders. There is no maximum to how many points you can earn, which means you can redeem as many points on a single order as you’d like.
Members can earn 1 point per $1 spent, get 10% off on their first purchase, access to discounted or free shipping and returns, birthday reward, complimentary gifts, exclusive access to member-only events and more. Earned points can be redeemed for discounts on future purchases. *This does not apply to 1.0/Final Sale*
Yes, we are happy to provide a discount to any currently enrolled university students and any amazing teachers! Click the following links to receive your code for $30 off your Pashions - Cannot be combined with any other offer. Student Discount - Teacher Discount
Pashion Footwear ships free in the USA on all orders $75+. We ship internationally to the countries listed on our checkout page. Please note that our free exchange & easy returns policy is only applicable to our US customers. International customers can still execute a return or exchange, but will need to pay all shipping fees, duties, and taxes applicable. Pashion Footwear is not responsible for lost or stolen packages. Once you have received a tracking number from us, responsibility for the shipment falls on the carrier.
Yes, we do ship internationally to the countries listed on our checkout page. All international customers are required to pay their own import taxes and duties associated with their order and any returns/exchanges.
Yes! Our shoes are molded in their heel form to ensure the heels look as good as possible. Brand new pairs will naturally arch when the heel is taken off and no weight is applied to the shoe. However, the shoe will both flatten out and naturally break-in to perfectly match your unique arch shape within about a week of wear.
Most US orders placed with our standard shipping ship within 48 business hours and arrive within 7-10 days. 2-day Expedited Shipping can often be purchased at checkout (although this feature may not be available during high-volume times). Note that preordered items do not ship within a normal window. For more information on preorder timelines, see below. Please allow additional processing time during holidays, special sales, and on international orders as these may require a little extra time to process. Pashion Footwear is not responsible for lost or stolen packages. Once you have received a tracking number from us, responsibility for the shipment falls on the carrier.
If you decide to Preorder an item on our website utilizing our reservations system, please note the following:
- You are acknowledging that your item(s) will not arrive within standard shipping times, rather in the shipment month announced on the product page.
- Preordering is voluntary, and payment is charged immediately at checkout. Preorders can be refunded until the order is shipped, less a $5 cancellation fee, if applicable
- If you are ordering a Preorder item with another item that is in-stock, the shipping cost at checkout accounts for all items ordered. All items in an order will ship together once the pre-order item is in stock (i .e. if you'd like an in-stock item to ship prior to your pre-ordered item, we recommend submitting two separate orders).
- Please note PREORDERS take multiple business days to ship due to the high volume. You will receive tracking when your Order ships!
- Returns & Exchange: free exchanges and easy returns to US customers within 30 days of the delivery date. Please see our Returns & Exchange policy for more information.
- The shipping date listed on the product page is an approximation provided by our manufacturer and is subject to change.
We have had our shoes professionally tested for up to two years of regular wear under normal conditions - and passed with flying colors. Our shoes showed minimal signs of visible wear, both as heels and flats, and this wear had no effect on the functionality of the mechanism. You will be able to enjoy years of regular wear in your Pashions.
Most women are comfortable with the mechanism after using the mechanism three times. Brief instructions are printed in the interior of the shoe box and more detailed guidance can be found here. Once mastered, it takes less than a second to convert each heel.
Our engineering team has designed numerous security features into the heel lock mechanism to prevent against accidental shoe transformations. The technology has been tested rigorously within an industry-leading shoe lab to ensure its reliability.
All of our shoes come with a removable rubber heel cap that can be easily inserted and removed from the sole in flat form preventing debris from getting lodged in the mechanism and protecting the mechanism from wear.
The Pashion Stelo™ is the first footwear support mechanism engineered to allow the complete conversion between a flat and high heel. Inserting it provides the support, rigidity, and stability of a high heel shoe. Removing it allows the shoe to flatten into a flexible flat.
Your shoes will come shipped with a small drawstring bag for holding the removable pieces for one pair.
Yes! Pashions are fully functional for regular wear in both flat and heel form. In flat form, make sure to use the included heel cap to protect the heel mechanism
No problem! Extra accessories can be purchased in our online store. Be sure to order accessories that correspond to the size of shoe you have.
The fit of our shoes vary slightly based on the style and material used. Specific fit instructions can be found on each product page. In general, our shoes do tend to run slightly large for a standard (B) width. If further sizing help is needed, you can find a sizing assistance tool on our product pages that will help you identify your perfect fit.
Our shoes have been engineered by footwear professionals with experience with companies like Nike, Adidas, and Ariat. Our shoes, in addition to transforming in times of need, feature soft polyurethane insoles to maximize comfort in heel and flat forms!
Our shoes are designed in our two US office locations - San Luis Obispo, California and Portland, Oregon. They are currently produced by our manufacturing partners located in Dongguan, China.
Some of our patent leather shoes are vegan and are listed as vegan in the product description. Enter Vegan into the search bar to find them easily!
As a company founded by women, for women, we are pashionate about giving back to the amazing women of the world. Through our #GetPashionate initiative we strive to make regular donations to organizations that support the advancement of women. We are proud to have already made our first donation of $50K worth of shoes to JAG Nevada - an organization that empowers disadvantaged young women to complete their education.
"Pashion" stands for Practical + Fashion!
Press can send any and all inquiries to info@pashionfootwear.com
Orders can be canceled at no cost if the order has not been processed by our warehouse. If an order has been processed but is still in the warehouse, we can cancel your order for a $5 restocking fee. If you are interested in canceling, please email orders@pashionfootwear.com as soon as possible.