Refund policy

 

We offer free exchanges & easy returns for all continental US orders* through our Return Portal. These orders are eligible for return or exchange within 30 days of the delivery date, provided that the shoes are returned in unworn condition with all accessories included.

*All Gift Cards are Final Sale and cannot be returned or refunded.

*Please note that any item marked as Final Sale in the product description cannot be returned or exchanged. Purchasing Onward package protection does not override Final Sale policy.

*There is a small fee charged for non-continental returns to cover higher shipping costs from Alaska and Hawaii.

*International customers can return within 30 days of receiving their order, but must pay all shipping fees, duties & taxes associated. Please email info@pashionfootwear.com for further information.

Refunds will not be issued for orders shipped back to us without prior authorization.

 

Returns can be submitted for either a refund to the original payment method or store credit*. In either scenario, payment is automatically sent once the return order is received by our warehouse.

*As a small business, we do our best to cover return shipping cost for returns for store credit. At the moment, return shipping cost is deducted for returns for refund.

 

Exchanges can be submitted for any other item(s) for any amount. For more complex exchanges, choose our "Shop Now" option in the return portal after marking the items for return.

Once the return order is received by our warehouse, the new exchange order will automatically ship to the address from the original order.

 

If a product seems to be damaged or defective upon receipt, please notify us within 14 days and include a photo/video of the issue. Examples of issues include blemishes, faulty parts, or missing parts. Products deemed damaged can be replaced free of charge.